Bartłomiej Borówko Tours and Transfers
ul. Podgórki 6, 32-070 Czernichów, Poland
VAT / NIP: 9442291602
Email: [email protected]
Phone: +48 507 712 813

Our service is based on private, comfortable and relaxed travel. Each transfer is arranged exclusively for the booking customer and their group.

1. Nature of Service

We provide private passenger transport services and, for selected products, ticketed tour packages that may include private transport, official attraction tickets, bottled water and a small snack.

For products marked as transport only, we provide private transport only and the customer is responsible for having valid entrance tickets.

For products marked as tickets + transport, official attraction tickets are included in the package. The visit inside the attraction is operated according to the rules of the official attraction provider, museum, mine or venue. OFFBEAT Kraków Tours arranges transport and ticket handling, but does not operate the official guided visit inside third-party attractions.

2. Booking & Agreement

Bookings are made online or directly via contact. The agreement is considered confirmed once the customer receives an order or booking confirmation.

The customer is responsible for providing accurate contact details, pickup location, pickup time, tour date, selected entrance time, tour language and number of passengers.

For ticketed products, tickets will be arranged for the selected date, entrance time and language whenever possible. Because tickets depend on the official ticketing system of the attraction, OFFBEAT Kraków Tours reserves the right to contact the customer within 48 hours after purchase if the selected entrance time or language is no longer available.

If the selected ticketed slot is unavailable, OFFBEAT Kraków Tours may offer an alternative entrance time, language or date. If the customer does not accept the proposed alternative, the customer will receive a full refund for both transport and tickets.

3. Prices & Payments

All prices are given in euro (EUR) and include applicable taxes.

Payment is made in advance via online payment methods such as Stripe, Apple Pay, Google Pay, credit/debit card or bank transfer. Service will be carried out once payment has been received.

For ticketed products, the price may include a separate transport component and a ticket component. Unless stated otherwise, ticket prices are calculated per person and no reduced, child, student or senior ticket categories are applied.

Standard pickup pricing applies to pickup locations within Krakow, Wieliczka and Krakow Airport (KRK), unless the product page states otherwise. Pickup from other locations may require confirmation and an additional surcharge. In such cases, OFFBEAT Kraków Tours may contact the customer to agree the surcharge before the service is carried out.

4. Pickup, Punctuality & Waiting Time

Pickup time and location are agreed during booking. For ticketed tours, the customer should choose a pickup time that allows enough time to arrive at the attraction before the official entrance time.

For ticketed tours, the recommended pickup time may vary depending on the product and travel distance. The recommended pickup time is provided on the relevant product page. For example, for Wieliczka Salt Mine tours we usually recommend pickup around 1 hour before the tour start time, while other attractions may require a longer transfer time.

The driver will wait up to 15 minutes at the pickup point. If the customer is more than 15 minutes late, the service may be considered a no-show. In such case, no refund is due for transport or tickets.

Late arrival may result in missing the official entrance time. OFFBEAT Kraków Tours is not responsible for missed entry caused by the customer’s late arrival, incorrect pickup details, lack of contact, or failure to be ready at the agreed pickup time.

5. Official Attraction Tickets and Rules

Official tickets included in ticketed products are valid only for the selected or confirmed date, time, language and number of participants.

Once purchased, official attraction tickets are non-refundable in case of cancellation, change request, late arrival or no-show caused by the customer.

The customer and all passengers must follow the rules of the official attraction provider, including safety rules, punctuality requirements, route restrictions, security checks, and instructions from official staff or guides.

The customer may be required to carry a valid ID or booking confirmation if requested by the attraction provider.

OFFBEAT Kraków Tours is not responsible for refusal of entry caused by the customer’s behavior, intoxication, late arrival, failure to follow attraction rules, or failure to meet entry requirements.

6. Cancellations & Changes

For transport-only services, the customer may cancel free of charge up to 48 hours before the scheduled service.

For ticketed products, the transport part may be cancelled free of charge up to 48 hours before the scheduled service, but official attraction tickets are non-refundable once purchased.

Cancellations made later than 48 hours before the scheduled service, or failure to appear at pickup, result in full charge.

Date, time, language and pickup changes are possible only depending on availability and may require additional payment.

If the official attraction provider cancels the visit, closes the route, or makes the service impossible for reasons outside the customer’s control, OFFBEAT Kraków Tours will offer an alternative where possible. If no suitable alternative is available or accepted, the customer will receive a full refund.

7. Right of Withdrawal

The statutory 14-day right of withdrawal does not apply to bookings for services provided on a specific date or during a specific period, including private transport, tours and ticketed products booked for a selected date and time, to the extent permitted by applicable consumer law.

8. Luggage

Standard luggage is included as long as it fits safely in the vehicle. Oversized luggage, bicycles, instruments or sports equipment must be requested in advance.

9. Conduct & Comfort

Respect and courtesy are expected from both driver and passengers. The driver may refuse service in cases of aggressive behavior, unsafe behavior or intoxication. In such cases, no refund is due.

10. Complaints

Complaints may be submitted via email: [email protected].

The complaint should include the order number, service date, customer name and a clear description of the issue. We respond within 14 days.

11. Data Protection & Cookies

Customer data is processed in accordance with GDPR. Details are described in our Privacy Policy:
https://offbeatkrk.com/privacy-policy/

The website uses cookies as described in our Cookie Policy:
https://offbeatkrk.com/cookie-policy/

12. Governing Law

These Terms are governed by Polish law. Changes to Terms may be made and will apply from the date of publication on our website.